London69 takes your privacy very seriously. This document clearly explains how we collect, use, store, and protect your personal information, in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This Privacy Policy forms part of your agreement with london69. By using our platform, you agree to the collection and use of your personal information as described in this document. Please read it carefully.
London69 is an online casino and entertainment platform serving players in Malaysia. We understand that your personal data is valuable and sensitive, which is why we have developed this comprehensive Privacy Policy to ensure every aspect of your data is handled transparently, responsibly, and securely.
This Privacy Policy has been drawn up in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia, which is the primary legislation governing personal data protection in our country. As a responsible data controller, london69 is committed to:
Data Controller: London69 acts as the data controller for all personal information collected through this platform. Any privacy-related enquiries may be directed to our privacy team at privacy@london69.ws.
In the course of platform operations london69, we collect various types of personal data depending on how you interact with our platform. Below is a detailed breakdown of the data collected:
| Data Type | Required for Registration? | Required for KYC? | Required for Withdrawal? |
|---|---|---|---|
| Full Name | Yes | Yes | Yes |
| IC / Passport Number | No | Yes | Yes |
| Email Address | Yes | No | No |
| Phone Number | Yes | No | No |
| Bank / eWallet Details | No | No | Yes |
| Date of Birth | Yes | Yes | No |
London69 collects your personal data through a variety of lawful and transparent methods:
This is our primary method of data collection – when you voluntarily provide information to us directly, including:
When you use the platform london69, our systems automatically record certain technical data required to ensure the platform operates correctly and securely. This includes log data, IP addresses, session information, and gameplay usage data.
In certain situations, we may receive data about you from trusted and legitimate third parties, such as identity verification service providers, local Malaysian payment service providers (Touch 'n Go, DuitNow, FPX), and fraud prevention agencies.
London69 has never purchased or acquired players' personal data from unknown sources or third-party data markets. All data we hold has been obtained through legitimate channels and with your consent.
London69 uses your personal data for the following purposes only:
Right to Withdraw Consent: You may withdraw your consent to receive marketing communications at any time by contacting the london69 support team or through your account settings. Withdrawing consent does not affect any data processing that has already taken place.
London69 does not sell your personal data to any third party for marketing or commercial purposes. However, in the course of running our operations, there are certain situations where we may need to share your data:
London69 may disclose your personal data to Malaysian government authorities or law enforcement bodies when required by law, court order, or in the context of a legitimate criminal investigation.
All third parties who receive your personal data from london69 are contractually bound to protect that data to a standard no less stringent than our own.
London69 retains your personal data only for as long as necessary for the stated purposes or as required under Malaysian law:
London69 implements multiple layers of technical protection to ensure the security of your data:
Data Breach Response: In the event of any security breach affecting your personal data, london69 will notify you within 72 hours of the breach being detected, in line with international data protection best practices.
As a user london69 and as a Malaysian citizen or resident, you have certain rights over your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or incomplete, you have the right to request that london69 correct or update the relevant information.
You may withdraw consent for the use of your personal data for marketing purposes at any time without affecting your use of the platform.
If you believe your privacy rights have been violated, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia.
To exercise any of these rights, please contact us at privacy@london69.ws stating the type of request and the information required. We will process your request within 21 business days.
Platform london69 uses cookies and similar tracking technologies to enhance your experience. Below is an overview of the types of cookies we use:
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Essential Cookies | Session login, security, core platform functionality | Session / 30 days | |
| Performance Cookies | Usage analytics, platform improvements | 1 year | |
| Functional Cookies | Remembering your language preferences and settings | 1 year | |
| Marketing Cookies | Personalising promotions and advertisements | 90 days |
You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the platform. london69.
In certain circumstances, your personal data may be processed or stored on servers located outside Malaysia. This may occur when we engage global technology service providers or international game suppliers.
When this occurs, london69 ensuring that:
London69 does not transfer your personal data to countries that lack adequate privacy protection without appropriate additional safeguards in place.
Platform london69 is intended solely for individuals aged 18 and above. We do not knowingly collect personal data from minors. Should we discover that a minor's personal data has been collected without valid parental or guardian consent, we will immediately delete that data and close the account in question.
If you are a parent or guardian who believes your child has registered an account on london69, please contact us immediately at privacy@london69.ws for immediate action.
London69 reserves the right to amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements to privacy protection. When we make significant changes, we will:
Continued use of the platform london69 after the effective date of the policy change will be considered your acceptance of the amended Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by london69, please reach out to us through the following channels:
We don't just write a privacy policy for compliance purposes – we genuinely embed it into every aspect of london69's operations.
All your personal and financial data is encrypted with 256-bit SSL – the same level of security used by Malaysia's leading banks such as Maybank and CIMB.
London69's Privacy Policy is fully drawn up in accordance with Malaysia's Personal Data Protection Act 2010. You are protected by local laws you know and trust.
London69 has never sold, and will never sell, your personal data to any party for marketing or commercial purposes. Your data belongs to you.
We only collect data that is strictly necessary to provide the services you request. No excessive or irrelevant data collection takes place.
You may access, amend, or request deletion of your personal data at any time. The london69 privacy team will handle your request within 21 business days.
London69 undergoes periodic independent security audits to ensure our data protection systems remain current against the latest security threats.